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FAQ

FAQ
How much is shipping?
Delivery cost is 10 USD. We happily ship to all countries. All orders ship from our studio in Kyiv, Ukraine.
How soon will my order ship?
Please allow 5 business day for your order to be crafted.
How will my order ship?
All packages are sent via international registered airmail from Kiev, Ukraine.
It includes tracking number (it will be sent in e-mail notification). Each package has delivery confirmation.
Once the package arrives in the destination country, they are handled by the local national carrier in that country.
How long does delivery takes?
International delivery takes 10-16 days. Please note, transit time may vary depending on your location and customs processing.
Where can I find the tracking number for my order?
You can find a tracking number in the shipping confirmation email you have received from Dog&Teepee.

What forms of payment do you accept?
We gladly accept PayPal payments.

How secure is this store?
This store uses PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What is the return policy?
Items can be returned within 14 days of purchase for a refund or shop credit. As soon as we receive your return, we will process your exchange or refund request.

How do I return my product(s)?
All orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
How long does the refund take?
Please allow 2-3 weeks for your refund. We'll send an email once the item(s) have been received and your refund has been processed.