Return Policy

Returns and refunds are managed on a case-by-case basis, so depending on the circumstances, they can take a variable amount of time to process.

If you change your mind, we can provide an exchange or refund.

All the products should be returned in perfect, unused condition.

Please contact us within 14 days of receiving your order. We will get in touch within 1-2 days and give you the address you need to send your return. You need to make sure you send the products back within 14 days of telling us you want to change your mind. You will need to pay the costs of return postage.

Within 14 days of receiving your returned product, provided it is in a perfect, unused condition, we will arrange the delivery of your revised order or refund you the amount you paid using the same method as your original payment.

If we do not receive your returned product, we cannot refund it, so please ensure you keep your proof of return postage.

If your products are returned to us by the postal service because you haven't taken delivery, we will contact you to let you know. If the product has been returned to us due to our error, we will resend the product to you by the post chosen during your order for no extra charge.

If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:

• redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
• refund the product's value (excluding delivery costs) depending on whether it remains in a resalable condition. You will be responsible for any additional charges incurred, including re-delivery costs.

If the order is not returned to us, you will not be eligible for a refund or re-delivery. Dog&Teepee accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.

If your purchase is in any way defective or damaged, please contact us at info@dogandteepee.com with a photo of the damaged/wrong item as soon as possible, and we will arrange for a replacement product or refund where necessary.

If you have a complaint or dispute with Dog&Teepee, we'll always try to sort it out if you contact us.